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Our Newsletter


For Updates On Shipping & More

FAQ's

1. What is Macro Mass?
A. Macro Mass is an online pharmacy based in Asia (Pakistan). We export only Legal & Branded products at buyer's risk only.

2. Which stocks are actually available and which are not?
A. We focus mainly on stocking Our Philippines Stocks Section. All other categories have stocks that is sometimes available and sometimes not. Therefore it is always recommended to Contact Us via e-mail or through a lot of mediums to get it touch with us through the Contact Us page on our website.

3. Is everything listed under your recommended category/categories always available in stocks?
A. It is not really necessary for everything listed under our recommended category/categories to be always available in stocks because of issues with our stockists abroad or any other issues our shippers may be having like health, security, anonymity & more. Therefore, It is always advised to e-mail us at least once at our e-mail addresses listed on the Contact Us page of our website to verify stocks availability before ordering and most importantly before sending payment.

4. How long after payment do we take to ship an order?
A. We ship all orders on Mondays and Fridays only. Payments must be made at least 4 days before Shipping Day for order to be packed & shipped in time.

5. Do we provide trackings for orders?
A. Yes, For each and every order we provide trackings within 24 to 48 hours after the order has been shipped.

6. How do I know the status of my parcel after it has been shipped?
A. For your convenience we firstly have the TRACK SHIPMENTS page on our website. But a rather better solution is to always use the Postals website of the country the parcel is being sent from. For instance, If a parcel is shipped from Philippines, Please track it first at PhlPost.Gov.Ph and if it doesn’t work then use our website to track it.

7. Which countries can we ship to?
A.  We ship Worldwide.

8. What is our packing method?
A.  A Rattle-Free, Noise-Less, Air-Tight, Water-Proof, Carbon Paper, Bubble Layer, Mylar Bag applied is as per our experience the best packing one could ask for. Further, We do experiments with the contents inside by packing them in different ways. Also, we are open to suggestions and always welcome customer recommendations on packing.

9. Which shipping methods are available?
A. For now no matter which country the customer chooses to order from we can ship only by Reg. Airmail (8 to 12 Days Delivery, Track-able, No Signature Required) and by EMS (4 to 7 Days Delivery, Track-able, Signature required upon delivery). 

10. How do I know about the Shipping charges?
A. Shipping charges vary by country of Origin the parcel is being shipped from. All of our stocks abroad have FREE SHIPPING (Reg. Airmail Shipping) Included in the cost of the item. As for stocks from our base country the weight of each item is listed within the item details and shipping charges can be seen at checkout based on the weight of the ordered contents.

11. How much time do we take to respond to the customer e-mails?
 A. We respond to customer e-mails soon as we read them. We reply to each and every e-mail sent to us immediately. We try to stay connected to our clients in a variety of ways that mostly other vendors don't offer. Please try checking our Contact Us page for having a list of ways to connect to us.

12. What if someone doesn’t receive any response from us?
 A.  Pease check your spam/junk folder. We respond to each and every customer. We encourage customers to connect with us over real time communication mediums for a better understanding of things.

13. What payment methods are accepted?
 A.  Besides PayPal (Since it doesn’t offer services in Pakistan), All other known payment methods are accepted. Payments are ALWAYS sent to Pakistan no matter which stocks the customer chooses to order from.

14. How can customers send us payments?
 A.  We have made Macro Mass a very user friendly website. Customers can send us their payment details by just simply clicking on the SEND PAYMENTS page on our website and entering the necessary details. Customers can also e-mail us their payment details at: payments@macromass.cn

15. Can orders be placed on the 24/7 online chat support given on Macro Mass?
 A. Yes, customers can get details, place orders or give us feedback any time on the 24/7 online chat support given on Macro Mass.
 

For any further details, questions or suggestions please feel free to give us a call back on our 24 hour helplines For USA: +1-315-633-3311 , For UK : +44-115-888-0801 , For Australian Clients: +61-7-3040-3060 or e-mail us at support@macromass.cn .


 
IMPORTANT WARNING: WE WOULD NEVER ENCOURAGE YOU TO ENTER YOUR ORIGINAL PHONE NUMBER WHEN ORDERING OR REGISTERING ON OUR WEBSITE. WE WOULD NEVER CALL YOU NO MATTER HOW IMPORTANT IT IS OR ASK YOU TO SEND PAYMENT TO ANY OTHER COUNTRY BESIDES PAKISTAN. IF YOU RECEIVE ANY CALL USING OUR NAME PLEASE NOTE ITS NOT US. IF SOMEONE ASKS YOU TO SEND PAYMENTS TO ANY OTHER COUNTRY BESIDES PAKISTAN ITS NOT US.

PLEASE NOTE THAT WE HAVE BEEN A VICTIM OF HACKING AND ALWAYS RECOMMEND TO USE OUR WEBSITE AS A MENU/CATALOG ONLY AND TO ORDER VIA ANY OF OUR COMMUNICATION MEDIUMS LISTED ON THE CONTACT US PAGE OF OUR WEBSITE. WE DO HIGHLY RECOMMEND TO CONFIRM PRODUCT AVAILABILITY BEFORE ORDERING AND TO MAKE SURE PAYMENT IS BEING SENT TO PAKISTAN AND COMMUNICATION IS BEING DONE ONLY THROUGH THE LISTED ADDRESSES OR MEDIUMS ON OUR CONTACT US PAGE.